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Fixing QuickBooks Payroll Error 15222

by Bobuni
QuickBooks error 15222

QuickBooks is famous accounting software used in both medium-sized and large-scale businesses worldwide. The fact of the matter is it has drastically changed the way accounting is done in a work environment. No wonder QB is appreciated in industries worldwide; however, it does come with shortcomings.
QuickBooks Payroll Error 15222 is one such shortcoming that users face when they update or download the software. There are several reasons why this error comes into action. It could be anywhere from your compatible browser unable to register the digital signatures to security software or the internet firewall obstructing the accounting software.

Through this guest post, I will tell you details of the error and how to resolve it. From downloading the software and facing the issue to operating it and facing the obstruction in the middle, we’ll discuss everything and look for befitting ways to resolve the matter.

Why Do You Face The Error 15222 In The First Place?

As mentioned above, a QuickBooks user usually faces the error either while downloading the accounting software or during the attempt to update the QB software. QuickBooks often releases software updates across all platforms. Sometimes, it is obstructed by numerous computer applications and software running in the background.

It was witnessed quite often that computer Applications such as Firewall or any other internet security software which you use to protect your desktop system from the hazardous elements on the internet posing dysfunction to QuickBooks.

In such a scenario, QB fails to verify the digital signatures of the downloaded update file of the software. Subsequently, the error 15222 pops up on your computer screen and indicates you to resolve the issue.

In some cases, Internet Explorer does not go well with the software update.

Reason – > You haven’t configure the accounting software QuickBooks with the Internet Explorer (IE).

Important – > You must know that the most compatible internet browser for QB is Internet Explorer. You might want to run the software on Edge, but it will not function. Therefore, ensure that you are using Internet Explorer to run the software.

Let’s get to the brief points of why QuickBooks Payroll Error 15222 occurs in the first place;

  • Your Anti-Virus, Anti-Malware, or any software you have installed to ensure the internet security obstructs the accounting software’s functioning.
  • You haven’t set IE as your default browser to use QuickBooks.
  • The accounting software fails to register the digital signature of the default browser (Internet Browser) installed in your desktop system.

What would be the outcome and error description displayed on your desktop screen?

Following are the Error Descriptions when the error surfaces on your computer screen;

Error Name:

Error 15222


Intuit Inc.

Error Description:

QuickBooks could not verify the digital signature for the update file




Failure of the Internet Explorer function, the default browser is not set to Internet Explorer

Applicable to:

Windows XP, Vista, 7, 8


Interrupts the downloading process, Unable to download the updates of QuickBooks

Possible Solution:

Install Digital Signature Certificate, Update Anti Spyware, Anti-Malware Software In Your System

Now that the error is displayed on your desktop screen, it is important to rectify it. It is rather useful to resolve the matter correctly than installing the operating system fresh. In some cases, users are often seen re-installing Windows and still face the same error.

It is not that there’s something wrong with the operating system. It is just that they haven’t followed the right instructions to solve the matter. Here are some instructions if followed accurately, can rectify the QuickBooks Payroll Error 15222.

Instruction 1. Firstly, check if the system is of bare-minimum configuration to set up a digital signature. Install the digital signature certificate and follow the steps;

  • First things first, close the accounting software. If you wouldn’t close QB, it might not display the signature tab.

  • Next thing you need to do is, utilize Windows Search, find and locate “QBW32.exe”.

  • Now that you have located the mentioned .exe file, choose the properties.

  • Select the digital signature tab by clicking on it and start verifying Intuit, Inc.

  • After that, choose the details and choose to click on “View Certificate” in the windows where, “Digital Signature Details” is mentioned.

  • In that particular window, click on the “Install Certificate”.

  • Follow all the prompts pertaining to the process and keep clicking “Next” unless the process is completed with “Finish” option appeared.

  • Once the Digital Signature Certificate is installed, restart your windows and try to run QuickBooks Update.

Instruction 2. When you have Anti-Virus or Anti-Malware installed, you are required to update the software based on the QuickBooks core data files;

  • QB32.exe and qbupdate.exe

  • QuickBooks.com, Intuit.com and Payroll.com

Above mentioned are the process and domains that you must take as an exception while updating the software. This is how you update the software taking the mentioned points as an exception with installing a Digital Signature Certificate;

  • Just as mentioned above, close the software from your desktop system.

  • You might not be able to see the digital signature tab while the accounting software is still operational. Therefore, close it and start it again.

  • Next thing you want to do is, search for “QBW32.exe” file. The file can be located in “c: \Program Files\Intuit\QuickBooks”.

  • After that right click on the located file “QBW32.exe” and choose the properties.

  • Once you are done with it, select “Digital Signature” opened tab and proceed with it.

  • Now go to “details” options.

  • Once you are done reaching the above-mentioned option, select “View Certificate”.

  • Now with the window you have opened select “Install Certificate”

Now, follow the norms provided and download and update the software once again.

Instruction 3. Your Windows Firewall may Pose Obstruction in the Functionality of the Software. Turn it off by following the mentioned steps;

  • From the bottom left on your desktop screen, click on “Start” icon.

  • Choose to go with “Settings” tab.

  • Once you are done wit that, click on the “Windows Security” option.

  • From “Windows Security” tab you have selected, click on “Firewall and Network Protection”.

  • Select, “Public Network”, then “Domain”, and after that, “Private Network” in the same continuity.

  • Now turn off “Windows Defender Firewall” having the network types.

For Router Bypassing

  • First thing you may want to do is, removing your Ethernet Cable that connects your modem to the router.

  • Now, wait for 15-30 seconds and plug the cable directly into the CPU and restart the router again.

  • Now confirm if the system acknowledges the system it linked with.

Instruction 4. QuickBooks Tools Hub is a significant tool that is used to diagnose and rectify various errors that a user face while using the accounting software QuickBooks.

  • Go to Intuit’s official website and download “QuickBooks Tools Hub” from there.

  • Once you download the QB Tools Hub, proceed with the installation process.

  • Close the accounting software QuickBooks from the desktop system.

  • Get access to the file you have downloaded and open it.

  • Follow the prompts appearing on the screen and proceed with the installation procedure.

  • Go through the “Terms and Conditions” and proceed next.

  • Once you have successfully completed the installation process click on the “Tool Hub” icon and start the QuickBooks Tools Hub application.

  • Now, press the “Program Problems” icon.

  • on the right side of the tab, click, “Quick Fix My Program”.

  • Now, open the tab, “QuickBooks Desktop”.

  • Next, get access to the “Data File”.

Let’s Wrap it Up

These are the instructions if followed wisely, could help in resolving the QuickBooks Payroll Error 15222. Apart from that, I must tell you that the instructions provided in the post are not that difficult to commence with. All you need to do is pay close attention to the instructions provided, and you are good to go with resolving the error.

You can also read: quickbooks error 12029

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