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Tips for Passing the ITIL Certification Exam

by smdscreens
ITIL Certification

You are ready for the ITIL Certification exam and have done your homework, but you are still unsure?

Not to worry, this post is here to assist you.

In this essay, I’ll discuss the most significant suggestions I usually give my trainees before they take the exam.

So you’re ready for the ITIL Certification exam and have done your homework, but you’re still unsure?
Not to worry, this post is here to assist you.

I’ll tell you the most crucial suggestions I usually give my trainees before they take the exam below.

These are suggestions based on a combination of experiences I gained while taking tests and supervising the exams of many satisfied ITIL Certification holders.

My name is Alex Schmidt, and I am an ITIL 4 trainer, exam proctor, and Managing Professional certified by PeopleCert and AXELOS. I’ve been in the ITSM industry for over a decade and have presented ITIL training courses since 2013. But, without further ado, let’s look at the previously mentioned suggestions.

Always use ITIL 4 rationale

This is quite likely the most crucial piece of advise that you will receive.
Whenever you are in question, always consider what ITIL would “say.”
The questions always seek replies representing the ITIL Certification way of doing things rather than answers based on real-world experiences. Don’t think about how things function in your organization or how things were done in previous positions. ITIL Certification is about the ideal world outlined in the textbook, and the exam questions are designed to test that exact point.

Also, be wary of half-solutions, as the correct answers will always cover the entire topic, especially if the questions are framed as a small scenario.

As an example

A small service provider company is receiving negative client feedback and experiencing diminishing employee satisfaction. In order to solve this problem, what steps should the organisation take?

Only a remedy for negative evaluations and staff dissatisfaction may be the correct answer.

Be wary of absolute answers

Because, as you may be aware, only the Sith deal in absolutes.
We’re talking about answers that include words like “must,” “mustn’t,” “always,” “never,” or something similar.
Because ITIL is often about ideas rather than prescriptions, radical answers may not be the best.

ITIL, for example, emphasizes that Service Requests and their fulfillment “SHOULD” rather than “MUST” be standardized.

Keep an eye out for “NOT”s.

This one appears self-evident, but I prefer to emphasize it before tests.
The ITIL 4 Foundation test contains no trick questions, although there will be negative questions. For instance, “what is NOT the best definition of Service Management,” or “what is NOT within the scope of the Change Enablement” practice.”
As you can see, “NOT” swiftly changes the correct response to something else. So be cautious!

Quick and simple

This is likely one of the most successful approaches for any exam, not just the Network+ Certification Training exam.
Run through all of the questions quickly. Go through them individually, answering the ones you know directly before moving on to the next. If you need to think about a question further, leave it alone for now. You can always return later and respond to it.

After you’ve completed the quick run, you can see how much you’ve already replied to, allowing you to manage the remaining time and answers better.

People taking the exam in their native language have 60 minutes to complete it, which equates to 1.5 minutes for each question.
Non-native speakers get 25% more, so 75 minutes, or about 2 minutes per question.

So, for this example, let’s say you answered 18 questions on the quick run in 9 minutes which may sound excessive, but believe me, it’s entirely feasible. I’ve seen folks take and pass the exam in less than 12 minutes. That is, you have 22 questions and 51 minutes remaining as a native speaker and 66 minutes as a non-native speaker, increasing your time per question to 2.31 minutes (native) or 3 minutes total .
So, as you can see, focusing your efforts on the most straightforward questions can save you a lot of time.

It is critical to read well.

Read the questions carefully.

This may seem insignificant, but you have no idea how many people have informed me about it and how many times I have made the same error.

Exam stress can affect each differently, but most people get hurried, especially when time is of the essence. As a result, people begin flying over the questions, sometimes misleading or misinterpreting them, which is the quickest path to an incorrect answer. However, the same holds for the responses. Please read them carefully and make sure you comprehend what you’re reading. A simple “NOT” can make all the difference, but that was already discussed.

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